We prioritize hygiene, safety, and customer satisfaction.

Return & Refund Policy

We keep our return standards clear so customers know exactly when a refund or replacement can be approved.

Last Updated: March 25, 2026

01

Returns Eligibility

Due to the nature of vape products, we only accept returns under the following conditions:

  • Item is defective, damaged, or incorrect.
  • Request is made within 48 hours of delivery.
  • Proof such as photo or video is provided.

Many eCommerce stores follow strict return windows and require items to be unused and in original condition.

02

Non-Returnable Items

  • Used or opened products.
  • Change of mind purchases.
  • Products without original packaging.

Hygiene-sensitive items are commonly non-returnable in many policies.

03

Refund Process

  • Once approved, refunds are issued to your original payment method.
  • Processing time is typically 3-5 business days after approval.

04

Replacements

If your product is defective or incorrect, we will offer a replacement or refund at no additional cost.

05

How To Request

Email: support@ipuff24.com

Include:

  • Order number
  • Issue description
  • Photo or video evidence

Need help with an issue?

If you received a damaged or incorrect item, reach out quickly and include proof so we can review your request without delay.

Contact Support